Nissan Qashqai Windshield Replacement Delayed for Over Four Months

I purchased my brand-new 2024 Nissan Qashqai in March 2025 from the Kuzey Otomotiv dealership in Yenibosna, Istanbul. Shortly after the purchase, a pebble struck the windshield while I was driving and caused a crack. For this reason, I applied to the authorized service center and opened a service file on 23 May 2026. Since that date, more than four months have passed, yet I have been told repeatedly that “the windshield cannot be procured” and no action has been taken. During this entire period I have not been given a clear replacement date, a temporary solution, a courtesy car, or any alternative support. I have had to follow up the process myself every time, but I still cannot obtain a definitive answer. Although I escalated the issue in writing both to Nissan Turkey and Nissan Japan headquarters, I have not been offered any concrete solution. The fact that the windshield, which is one of the most critical safety components of a brand-new vehicle, cannot be replaced for such a long time has completely undermined my trust in Nissan’s after‑sales service and supply chain processes. I demand that the windshield be urgently procured and replaced, that my grievance be resolved without any further delay, and that I receive a clear, formal written explanation regarding the entire process so far. I would also like to state that due to this ongoing negative experience, I no longer recommend the Nissan brand to people around me and I am preparing to initiate legal proceedings.