I submitted my Nintendo Switch OLED for button repair on December 7, 2023, but didn't receive a repair quote until December 26, 2023. Initially, I was told that the spare parts were available by the end of the first week and that I would receive the quote at the beginning of the following week. For the next two weeks, I repeatedly contacted the support center, only to be told that 'someone will get back to you within the day,' but no one ever did. As a customer, it's incredibly frustrating not to receive any updates.
In the end, I decided to repair the device myself, finding that there was no need for overseas sourcing of parts as suggested. Not only was I unable to get adequate support for the repair, but the quoted repair cost was about ten times what I managed to do it for myself, and even the market rate for this repair is about one-third of their price. I hope CD Media takes action to improve their service and communication.
I ordered a Nintendo Switch accessory—Switch Pro Controller—on August 12, 2023, and it was delivered on August 14, 2023. However, it had a 'drift' issue, where the character moves on its own and the camera rotates without input. I returned it on the same day for a refund. On September 2, 2023, they ...
I purchased a Nintendo Switch OLED from MediaMarkt, distributed by CD Media, specifically because it included a Mario game and a one-year Nintendo Switch Online (NSO) subscription. I paid ₺23,749 after discounts. The console arrived, but the NSO code didn’t work — it returned an error every time I t...
A few months ago, we purchased a Nintendo Switch from Japan, and the device has now malfunctioned. We sent it to the technical service, and they informed us that the motherboard was damaged due to liquid contact. We understand that this issue is not covered under warranty, but we were shocked to be ...
I purchased a Nintendo Switch OLED advertised as a brand-new product, but what I received was clearly not new. The console arrived without its original factory seal or protective packaging, and the box itself was an older version. To cover this up, someone had simply placed a round sticker on the bo...
I bought a digital code for my Nintendo Switch from Media Markt, and I regret it. I’ve been trying to get this issue resolved for days, but the customer service team has been giving me incorrect information. I even went to the store, but they just redirected me elsewhere. They’re selling boxed digit...
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