We downloaded the Nebula Horoscope & Astrology app from Google Play onto my daughter’s Android phone. The app offered a one-week free trial, but it required entering credit card information right from the start. Even though we canceled the subscription before the free period ended, we later noticed on our credit card statement that $40 had been charged on September 5, 2025, without our knowledge or approval.
After seeing this charge, we contacted our bank, Akbank, and reported that the transaction was made without our knowledge or consent. We filed a request for cancellation and a refund. In addition, we submitted a written complaint to Nebula Horoscope & Astrology/Google Play, but our request was rejected and no solution was offered.
Despite canceling the subscription within the trial period, we find it completely unfair that this amount was still charged to our card. I request that the unauthorized $40 fee be fully refunded to our credit card as soon as possible.
I downloaded the Nebula Horoscope Astrology app just once to view my birth chart, which was advertised as a one-time, low-cost service. I paid the small fee and deleted the app shortly afterward. However, today I was stunned to discover that $29.90 (₺1,223.30) was withdrawn from my credit card—witho...
I downloaded the Nebula Horoscope astrology app just once to get a simple birth chart reading. It offered a one-time, low-cost option, which I agreed to. After that, I deleted the app, thinking the transaction was complete. However, today I was shocked to discover that $29.90 (₺1,178) was withdrawn ...
I downloaded the Nebula Horoscope Astrology app just once to get a simple birth chart reading. It advertised a one-time, low-cost service, which I paid for. After that, I deleted the app, thinking everything was complete. But today, I was shocked to find that ₺1,214.77 was withdrawn from my card—wit...
I agreed to a one-time $0.50 payment on the Nebula app just to view my birth chart. That was the only service I intended to use, and I did not subscribe to anything. However, on June 14, 2025, Nebula withdrew an additional ₺1,223.51 from my account without my knowledge or consent. I received no ema...
I authorized a one-time payment of $0.50 on the Nebula app just to receive my birth chart. That was supposed to be it. But on July 3, 2025, the app attempted to withdraw ₺1,214.66 from my account without my knowledge or approval. Thankfully, there weren’t enough funds at the time, so the charge fail...
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