NARS Foundation Pump Breaks Off Inside Cap on First Use

August 19, 2025 6:25 PM

I purchased a NARS foundation from a Sephora store. However, when I tried to open it for the first time, the pump got stuck inside the cap and won't close. The product will dry out over time if left like this.

I am requesting a resolution or a full refund from NARS regarding this issue. I expect an urgent response.

Comments

Similar Complaints

NARS Dolce Vita Lipstick Cap Flakes Off Black Particles During Use

September 3, 2025 12:05 PM

While using my NARS Dolce Vita lipstick for the past 3–4 days, I noticed that the cap is peeling and leaving black, stal...

NARS Dolce Vita Lipstick Cap Flakes Off Black Particles During Use
NARS Dolce Vita Lipstick Cap Flakes Off Black Particles During Use

Sephora Sales Associate Recommends Drying NARS Concealer to Customer

On October 28, 2025, I purchased a NARS concealer in the shade Creme Brulee from the Sephora store in Akasya Mall based ...