Hong Kong QuXin Technology Limited $6 Recurring Charge Complaint

From October 2025 through February 2026, on the 11th and 25th of each month, RM 26 (approximately $6 USD) was repeatedly deducted from my Touch ’n Go eWallet balance in Malaysia for payments to “Hong Kong QuXin Technology Limited” with the description “IQ Test.” I accessed this IQ test through a web browser, but I do not know the exact name of the app or product. At no time was I clearly informed that this was a paid service, that money would be deducted from my account, or that I was signing up for a subscription.

I consider these charges unauthorized because I did not knowingly agree to any recurring or paid service. I have screenshots and transaction records from my Touch ’n Go eWallet showing these payments. I request that any subscription or service related to this IQ test be canceled immediately and that the full amount of RM 26 (approximately $6 USD) deducted on each date be refunded to me.

If a refund is not possible for any reason, I still insist that my subscription be canceled without delay and that no further charges be made to my bank account or my Touch ’n Go eWallet under the name Hong Kong QuXin Technology Limited or any related entity. I respectfully request that you review these transactions, confirm the cancellation of any subscription associated with my information, and provide written confirmation of the actions taken.