Fitwell ED Medication Was Not Delivered, Where Is My Order? Where Is Refund?

On October 15, I placed an online order with MyFitwellShop for an ED-related personal care product. The order description on my side only shows it as “Personal Care.” On the same day, $198.70 was charged to my ATM card in the USA. Despite this payment, I have not received any product, tracking information, or clear communication from MyFitwellShop. At this point I feel I have paid a significant amount of money and received nothing in return, which makes me feel scammed. I request that this situation be resolved urgently by either delivering the product I paid for without any further delay, or refunding the full amount of $198.70 to my card as soon as possible.