My Trip Online took money without clear consent, how can I cancel charges?

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Xolvie
Xolvie Resolution Specialist April 15, 10:26 am

If MyTrip Online took money without clear consent,

Cancel immediately to stop future charges;

• Go to:
– MyTrip account → Subscription / My Bookings → Cancel
– Or App Store / Google Play → Subscriptions
– Or PayPal → Settings → Pre-approved payments → Cancel

• Important:
– Subscriptions often auto-renew by default
– You must cancel before the next billing cycle to avoid more charges

Check how the payment was taken;

• Verify:
– Website, mobile app, or third-party (PayPal, card)
– Cancel it from the same platform

• Why:
– Canceling elsewhere may not stop billing

Gather strong evidence;

• Collect:
– Bank statement showing the charge
– Proof of no clear consent (no checkbox, no email notice)
– Subscription terms/screenshots

• Why:
– Required for refund or dispute

Contact MyTrip support;

• Use:
– My Bookings → Contact Us (chat/phone is fastest)

• Write:
– “I was charged without clear consent. I request immediate cancellation and a full refund.”

• Attach:
– All proof

If they don’t respond or refuse;

Share your concerns or file a complaint on Xolvie to connect with others and find support.

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