My Drama charged me for episodes unexpectedly, how can I get a refund?

If My Drama charged you for episodes unexpectedly,

• First, understand why it happened;

– Episodes are often unlocked with coins or per-episode payments
– Starting content counts as “used digital content”, which may limit refunds

– This means charges can happen quickly without clear warnings

• Check your purchase details;

• Verify:
– Coin balance before/after
– Episode prices
– Payment receipts

– Look for unusual or excessive deductions

• Contact support immediately;

– Email or use in-app support

• Write:
– “I was charged unexpectedly for episodes. Please review my account and refund the incorrect charges.”

– Attach:
– Screenshots of charges
– Payment receipts
– Account email

– Providing proof increases refund chances

• Request refund from the correct platform;

– Apple → request via Apple (required for App Store payments)
– Google Play → request via Google
– Website → email [email protected]

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.