MovieStarPlanet lost my VIP purchase items, how can I restore them?

If MovieStarPlanet VIP items or rewards disappeared after your purchase, you may still be able to restore them by following these steps:

Check your inventory carefully first;

• Open your Wardrobe, Room, and Pet Hotel
• Scroll through all pages of items
• Some items may appear in different categories or pages
• Screenshot your inventory if the VIP items are missing

Contact MovieStarPlanet support;

• Submit a request through the Help Center
• Provide:
– Your username
– Transaction ID or receipt
– Screenshot of the purchase confirmation

If the system confirms the purchase, support can manually restore missing VIP items or rewards.

Keep proof of your purchase;

Support may ask for:
– VIP purchase receipt
– Payment confirmation email
– Account details

This proof helps verify ownership and recover lost items.

If MovieStarPlanet refuses to restore your VIP items or ignores your request, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.