I played games on Mostbet fully in accordance with the rules and won 8,000 AZN (approximately 187,000 TRY). Immediately after making a profit, my account was suddenly blocked. Even though I did not violate any rules, the system stalled me for days under the pretext of 'identity verification.'
I submitted all the required documents. I was told a video call would be made, but no date was given and no one called. Despite my repeated reminders, I was constantly brushed off with automatic messages.
Finally, on 12.07.2025, I received a message stating that my account was resolved and my withdrawal requests were 'in process.'
However, as of today, my withdrawal requests have still not been approved, and my money has not been deposited into my account.
The system only says 'withdrawal pending,' but there is no progress. This situation is clearly an attempt to buy time and avoid paying the user's money.
I made transactions on this platform trusting it, but now I am clearly being victimized.
The money I won is my right, and it is unacceptable not to pay it.
My call to Mostbet officials:
Pay my winnings in full and immediately.
This stalling policy is seriously damaging your credibility.
This complaint is not just for my own rights, but also to be the voice of many others who have been victimized like me.
I have documented the entire process and, if necessary, I will share it on other platforms as well.