Mostbet Account Frozen With Balance

I am writing regarding my Mostbet account, which has suddenly been frozen today on the mobile app. When I try to access or use my account, I am informed that I need to contact customer support and provide documents, but I was not given any clear time frame or detailed explanation. My account reference is 238927***. In this frozen account, I have already deposited 9,000, and there is also an additional 1,000 pending refund that is affected by the same issue. Despite contacting customer support, I have only been told to share documents, without any indication of how long the verification will take or when my account will be reactivated. I request the immediate reactivation of my Mostbet account or a clear and prompt resolution of the verification process, and confirmation that my 9,000 balance and 1,000 pending refund will be fully secured and accessible without further unjustified delay.