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Monster Tulpar T7 v20.5 Keeps Having Frame Problems

Monster Tulpar T7 v20.5 Keeps Having Frame Problems
Monster Tulpar T7 v20.5 Keeps Having Frame Problems
January 28, 2024 8:26 PM148

I'm experiencing some ongoing screen issues with my Monster Tulpar T7 v20.5 17.3'' laptop. About two weeks ago, I had to send it to the service center because the frame around the screen kept falling off. The frame keeps coming off whenever I open or close the laptop. Even after being assured that there are no problems with the LCD panel and the "b cover" (screen frame) has been adjusted, the issue continues to persist! It's been slightly more than a year since I bought the laptop, and this problem continues to persist. From the visual evidence provided, it is evident that the screen frame has a tendency to detach, resulting in a noticeable gap and generating noise in the vicinity of the left hinge. Is it possible to replace the entire screen as a potential solution? Is it necessary to return it to the service center for a more permanent solution? Does the warranty cover a full-screen replacement? I am pleased to inform you that my laptop is still covered by warranty.

January 28, 2024 8:26 PM (1 minute after complaint)

Dear Valued Customer, I am Mert from the Customer Satisfaction team. We have received your request and will reach out to you as soon as possible with my team to ensure your satisfaction. Best regards, Monster Notebook Customer Service

January 29, 2024 12:46 PM

Dear Alperen Ç., Our technical support specialists have provided you with the necessary information. We wish you a happy day. Best regards, Monster Notebook, Mert

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