Mondly Charged Me Again After I Canceled the Annual Subscription
On December 24, Mondly charged my card approximately $17 for an annual subscription without my knowledge or authorization. I immediately submitted a complaint by email, and the payment was refunded to me.
However, on December 27, I received another email and discovered that a new invoice had been issued in my name. Even though I had clearly stated that I did not want the subscription, I am being charged again and invoices are still being issued. Having to explain the same issue repeatedly is causing me significant inconvenience and frustration.
I request that Mondly immediately and completely cancel the annual subscription that I do not want to continue, refund all charges made to my card, including the approximately $17 charged again on December 27, and cancel all invoices issued in my name.
