Mildly Rotten Milka Chocolate Bars

On September 10, I bought a Milka chocolate bar, despite the fact that it wasn't due to expire until November. When I opened it, the surface of the chocolate was covered in an unpleasant, lumpy texture. When I contacted Milka, hoping for a resolution, their response was less than satisfactory. They basically suggested that I return the product to the store where I bought it as if they were mocking our concern. I was right to be offended and frustrated. I decided to make a formal complaint in order to shed light on this unfortunate experience. It's disheartening to see a well-known brand like Milka fail to prioritize product quality and customer satisfaction. I wanted to share my experience so that others would not waste their money on a product that would disappoint them.