If Micas sent the wrong size,
Review your order details first;
• Check:
– Your original order confirmation
– The size selected at checkout
– The size shown on the product label
– The product description and size guide
• Compare:
– The size you ordered
– The size you received
– Any product measurements
– The item's SKU or product code
Gather evidence;
• Save screenshots or photos showing:
– The incorrect size label
– Your order confirmation
– The item you received
– Any differences from your order
• Keep:
– Your receipt or invoice
– Shipping confirmation
– Order number
– Any previous communication with Micas
Contact Micas support;
• Request:
– Confirmation that the wrong size was sent
– An exchange for the correct size
– Return instructions and a prepaid return label if applicable
– A replacement or refund if the correct size is unavailable
If the issue persists, post a public complaint on Xolvie explaining your issue clearly; this often draws faster moderation attention than private tickets alone.
