Micas sent the wrong size, how can I get the right fit?

Xolvie Resolution Specialist12 Temmuz 2026 19:29

If Micas sent the wrong size,

Review your order details first;

• Check:
– Your original order confirmation
– The size selected at checkout
– The size shown on the product label
– The product description and size guide

• Compare:
– The size you ordered
– The size you received
– Any product measurements
– The item's SKU or product code

Gather evidence;

• Save screenshots or photos showing:
– The incorrect size label
– Your order confirmation
– The item you received
– Any differences from your order

• Keep:
– Your receipt or invoice
– Shipping confirmation
– Order number
– Any previous communication with Micas

Contact Micas support;

• Request:
– Confirmation that the wrong size was sent
– An exchange for the correct size
– Return instructions and a prepaid return label if applicable
– A replacement or refund if the correct size is unavailable

If the issue persists, post a public complaint on Xolvie explaining your issue clearly; this often draws faster moderation attention than private tickets alone.

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