I purchased my MG HS, a 2024 model vehicle, in 2023. About three months after purchasing the car, the interior leather trim on all doors except the driver’s seat began to bubble and later tear. Even though this issue occurred while the vehicle was still under warranty, and it is clear that this problem is related to sun exposure and is completely unacceptable under normal use, my claim has consistently been rejected by labeling it as “user error.”
I purchased the vehicle from the authorized dealer in Kayseri, but the rejection decisions have been issued by MG Doğan Service. To date, I have applied to the service center four to five times. Each time, I was repeatedly asked to provide videos, then called in for inspections, and each time the result was the same: the issue was blamed on user error. On one occasion, they even deliberately left the vehicle parked under the sun for an entire day, yet they still ignored the fact that this is clearly a manufacturing or material defect.
As a result of all these events, despite having an official service record under case number 37640, my grievance has still not been resolved. Since this defect appeared while my vehicle was under warranty, I request that the interior door panels be replaced free of charge and without any issues under warranty coverage. I want to clearly state that I am disturbed by this defect being classified as user error, and I demand that my situation be resolved as soon as possible.
I own a 2023 MG HS Luxury (registered in 2024). All services have been carried out at authorized MG service centers. However, around 65,000 km a serious noise started to come from the engine area. On 16.08.2025, I contacted roadside assistance and the next day took my car to Doğan Trend Basın Ekspre...
My MG HS model vehicle, which I bought from Maslak Çiftkurtlar dealer on 30.12.2023, did not work on 14.01.2024 and I took it to the service. It could not be determined what the malfunction was in the service. Since that date, the same problem has been constantly experienced in my vehicle; the vehic...
In April 2023, I purchased an MG ZS EV from an authorized dealership, but I have faced numerous issues with the vehicle and poor service from both MG and Özkurlar service center. After delivery, I discovered that my car was actually a 2022 model, despite the sales documents stating it was a 2023 mo...
I purchased my MG ZS EV electric vehicle (VIN: LSJW74093PZ****) from Coşkunlar Otomotiv in Bodrum/Muğla on December 29, 2023. Less than a year later, I noticed rust spots forming on the chrome trim of both rear windows. When I took my car in for its annual service, I requested a replacement under wa...
I bought a brand-new MG ZS in November 2023, expecting reliability. Yet, within the first year, I started experiencing serious transmission issues. The car had to be towed to the service center, where they claimed to have fixed it. Soon after, I noticed it leaking oil, and when I checked the dipstic...
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