MetaWin locked my account after I verified my ID, how can I regain access?

If MetaWin disabled your account after you submitted ID verification, it could be because of a flagged document, incorrect information, or a pending compliance review.

First, check your email (including spam folders) for any messages from MetaWin seeking further documents or explaining the lock. Make sure your supplied ID is clear, unaltered, and corresponds to the personal information on your MetaWin account.

To resolve the issue, visit https://metawin.com/contact-us and start a support ticket through the Intercom live chat.

Explain clearly that your account was locked after ID verification, and include your account email, submission date, and any relevant screenshots or documents that they may require.

If you don’t hear back within a few days, share your experience and consider filing a complaint on Xolvie to make a difference.