Can’t Access MetaMask with Recovery Phrase? How to Fix Red Box Error

August 18, 2025 12:08 PM23

I’m trying to access my MetaMask wallet on my iPhone using my 12-word recovery phrase, but when I type certain words, a red box appears, and I can’t log in. I wrote down my recovery words accurately and completely in Turkish when I first created the wallet, and I’m now entering them again using a Turkish keyboard, without any spelling mistakes.

My app is up to date, and I have never used these recovery words on any other device or platform. There is a significant amount of cryptocurrency in my wallet, and I urgently need this issue resolved.

I couldn’t find any way to contact MetaMask customer support. I’m trying to log in from Aksaray, Turkey, and I’m requesting your help to resolve this issue and restore my access to my wallet.

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