Melbet Cash Withdrawal Approved But Not Received

Ghabour
Ghabour
Melbet
February 19 8:57 PM2,300

I have an urgent problem with a withdrawal from my Melbet account to my Vodafone Cash e‑wallet in Egypt. Earlier today I requested a withdrawal of 8,045 using the Vodafone Cash option, and the status in my Melbet account later changed to “approved.” In the messages section it is also stated that the agent has sent the money, but nothing has arrived in my Vodafone Cash wallet. I have used the same Vodafone Cash e‑wallet for previous withdrawals from Melbet and those were completed successfully, so this delay is unusual and worrying. I contacted Melbet customer support and they only told me to wait three hours, but even after this time the money has still not been credited to my wallet. The transaction number for this withdrawal is 4528755377, and this issue is directly affecting my financial obligations because I urgently need access to these funds. I request that this withdrawal be processed and credited to my Vodafone Cash e‑wallet immediately, or that the payment status be urgently investigated and resolved without any further delay, so that I can receive the 8,045 that has been marked as approved in my account.

February 20 1:03 PM (16 hours after complaint)

Hello, We understand how important it is for our users that transactions are completed on time and without any issues. Our support team is continuing to review the matter. We appreciate your understanding. The processing of your withdrawal requests may take up to 5 business days. Within this period, your transaction will be completed and the amount will be transferred to your account. If the funds have still not reached your account after this time, please contact us again. Kind regards, Melbet Team

June 8 9:10 AM

If the issue persists, please let us know, we’ll be happy to assist you. But if the issue has been resolved, may we close this complaint?

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