5
Resolved

Delayed Withdrawal Due To Prolonged Verification Process On Melbet

Meriç
Meriç
Melbet
January 28 2:45 AM1,950
Meriç's Thank You Message
Thank you for your assistance in resolving my withdrawal and verification issue. Although the process initially took longer than expected and lacked clear updates, I appreciate that the matter has now been successfully completed. Your support and follow-up helped bring the issue to a resolution. I hope that clearer timelines and communication can be provided in the future to improve the user experience, especially during verification and withdrawal procedures.  Thank you again for your help.

I logged into Melbet on a weekend to place a football bet and check my withdrawal. At first everything looked fine — there was a bonus available and an active tournament. When I tried to withdraw my winnings, I was asked to complete additional verification. I submitted the requested documents, but later received a message saying the process was taking longer than usual. After a few days, the withdrawal was still pending at the verification stage, without any clear updates. It would be helpful to have clearer timelines, so users know what to expect during this process.

January 28 12:40 PM (9 hours after complaint)

Hello! We understand how important it is for our users that transactions are completed on time and without any issues. The verification process is a standard practice on all online betting platforms and is carried out to ensure the security of user accounts. In order for us to resolve your issue as quickly as possible, please share your player ID and the email address registered on your account with us. Once we receive this information, we will thoroughly investigate the matter and resolve it as soon as possible. Kind regards, Melbet Team

Meriç
Meriç
January 29 6:14 PM

Thank you for your assistance in resolving my withdrawal and verification issue. Although the process initially took longer than expected and lacked clear updates, I appreciate that the matter has now been successfully completed. Your support and follow-up helped bring the issue to a resolution. I hope that clearer timelines and communication can be provided in the future to improve the user experience, especially during verification and withdrawal procedures.  Thank you again for your help.

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