Megapari Betting App Withdrawal Issues

Daniel
April 24 9:25 AM95

For the past five days, since 17 April, I have been unable to withdraw funds from my Megapari sports betting account. Each time I try to withdraw, the system displays the message “Payment rejected by the operator” and the withdrawal is not processed. During this period I have continued to use the account, make deposits and place bets, and I recently decided to withdraw a fraction of my winnings. When I attempted to withdraw approximately KSh 100,000, the problem started and has persisted since then. I have contacted Megapari customer support every day about this issue. Each time, I am told that the problem is being solved and that I should try again after 12 hours, but nothing changes and no clear explanation is given. This ongoing delay and lack of a concrete solution has caused me serious concern about the security and accessibility of my funds. I request that my withdrawal of approximately KSh 100,000 be processed immediately and that the technical issue preventing withdrawals be resolved without any further delay. I also expect a clear and transparent explanation of the cause of this problem and assurance that similar issues will not occur again.

May 21 3:20 PM (27 days after complaint)

Dear Daniel, Thank you for reaching out and explaining the withdrawal issue in detail. We understand how worrying it can feel when a withdrawal attempt keeps being rejected and you do not receive a clear explanation right away. To check this properly, please provide your Megapari Player ID. Once we have it, our team will be able to review your account, check the withdrawal attempts, and understand why the “Payment rejected by the operator” message appears. Thank you for your patience. We will do our best to clarify the situation once the account details are provided.

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