Brand Overview: MDacne
MDacne is a digital skincare brand operated by parent company MDalgorithms Inc. Founded in 2017 by board-certified dermatologist Dr. Yoram Harth and tech entrepreneur Oded Harth, the brand provides personalized acne treatment regimens formulated to address various types and severities of acne.
Contact Info
Email: [email protected]
Phone Number: No official customer service phone number is publicly available. Customer inquiries and support requests are handled via email and online messaging channels.
Industry and Operations
MDacne operates within the direct-to-consumer teledermatology and personalized skincare industry. The company uses online skin quizzes and image analysis tools to design customized skincare kits, which are delivered to consumers through a recurring subscription model.
- Customized Topical Regimens: Formulations including cleansers, soothing moisturizers, and medicated treatment creams containing active ingredients such as benzoyl peroxide, salicylic acid, and sulfur.
- Specialized Skincare Products: Treatments targeting post-acne dark spots, scar care, body breakouts, and oral dietary supplements.
- Digital Medical Support: In-app chat support with dermatologists allowing users to track their skin progress and request formulation adjustments.
- Subscription Fulfillment: Recurring automatic refill deliveries shipped to subscribers on a monthly or quarterly schedule after an introductory trial period.
User Sentiment
User feedback on consumer complaint forums and independent review sites is heavily defined by concerns related to auto-renewal policies, subscription management, and product tolerability.
- Automatic Recurring Charges: Customers frequently report being billed full subscription rates after signing up for a trial kit, noting that the automatic enrollment terms and renewal reminders were not clear enough.
- Difficulties with Cancellation: Many users encounter challenges when attempting to cancel memberships or pause orders through the app or website before the next billing cycle triggers.
- Refund Policies and Customer Support Delays: Reviewers often express frustration with unresponsive or automated customer service replies and report strict refusals by the company to issue refunds once a renewal order has processed.
- Adverse Skin Reactions: A notable number of users report experiencing severe dryness, peeling, redness, burning sensations, or worsened breakouts after using strong active topical formulations.
- Shipping and Delivery Issues: Consumers report extended delivery times, delayed shipments, or tracking difficulties with recurring orders.
Share Your Experience
If you have experienced issues with MDacne, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.