Brand Overview: MAX Burgers
MAX Burgers is a Swedish fast-food restaurant chain founded in 1968 by Curt Bergfors and Britta Andersson in Gällivare, Sweden. Owned and managed by MAX Burgers AB, it remains a family-owned enterprise and is one of the oldest and most recognized burger chains in Northern Europe.
Contact Info
Customer Support Email: [email protected]
Phone Number: +46 (0)920-890 00
Industry and Operations
MAX Burgers operates in the quick-service restaurant industry, offering fast-casual dining with a notable emphasis on sustainability and menu variety. The company runs restaurants across Sweden, Norway, Denmark, and Poland through company-owned and franchised locations.
- Menu Offerings: Beef burgers, crispy chicken sandwiches, plant-based and vegetarian options, specialty fries, dipping sauces, and milkshakes.
- Service Formats: Dine-in restaurants, drive-thru lanes, self-service digital kiosks, and mobile app ordering.
- Delivery & Takeout: Counter takeaway as well as doorstep delivery partnerships with regional third-party delivery providers.
- Business Initiatives: Carbon-offsetting programs and climate-labeled menus to highlight environmental impact.
User Sentiment
Public sentiment across consumer review platforms shows notable customer dissatisfaction, with many users reporting a decline in overall consistency and service speed. While MAX Burgers maintains a loyal following, recent consumer feedback points to several recurring operational issues.
- Order Inaccuracies: Frequent complaints about missing items, forgotten dips, or incorrect meal customizations in drive-thru, takeout, and delivery orders.
- Long Wait Times: Delays in food preparation and handoff, even during slower hours or when ordering in advance via self-service kiosks and mobile applications.
- Food Quality and Temperature: Feedback regarding burgers served lukewarm, melted ice cream or shakes, and soggy fries.
- Pricing and Portion Sizes: Frustration over price increases coupled with perceived reductions in burger size and overall meal portions.
- Restaurant Cleanliness: Reports of untidy dining rooms, unbussed tables, and messy trash or condiment stations during rush periods.
- Customer Support Delays: Slow or difficult resolution processes when customers attempt to contact support for refunds or order compensation.
Share Your Experience
If you’ve experienced issues with MAX Burgers, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.