I received a cash bonus in my Matbet account with the condition that I activate SMS verification to use it. However, the system still had my old phone number on file. To update it, Matbet asked me to send a selfie with my ID and a handwritten note with the date—which I did multiple times.
Despite sending over ten emails with the requested documents, each time they came back with a different excuse for not updating my GSM number. It has now been 15 days and I’m still getting nowhere. Even though I was able to complete the verification process when depositing money, they continue to block me from accessing my bonus with new and unrelated justifications.
I hadn’t logged in for a while, and when I saw I had a bonus, I came back excited—only to be met with the same runaround. This lack of consistency and support is incredibly frustrating. Matbet must stop making excuses, update my phone number, and allow me to use what’s rightfully mine.
Matbet told me that I needed to update my phone number before I could withdraw my money. They required me to submit a photo of my ID (front and back), a handwritten note with the date, site name, and my new phone number, along with a selfie. I sent everything as requested, and they approved my docum...
My Matbet account was closed on September 28th, and I haven't been able to access my remaining ₺48,000 balance for a week. There are no communication channels other than live support, and every time I try, I only get generic replies like, "Try connecting occasionally, we're reviewing." I was asked t...
I placed several bets on 1xBet and successfully made a withdrawal, but when I tried to withdraw higher amounts multiple times, I was suddenly asked to complete a security verification process. They requested a selfie with my ID and a visible screenshot of the email section of my account. I followed ...
I’ve been using the same phone for over a year now, but Superbet still thinks it’s registered under someone else’s name, and because of this, I can’t ...
I won money using the ₺250 Freebet bonus, but they refuse to pay out my balance. Not only are they holding my winnings, but the money I deposited is also stuck in my account. Now, they are demanding a front and back copy of my ID along with a selfie for verification. I already provided my phone num...
