Mantal online tests glitch mid-session on participants, how can I fix this?

If Mantal online tests glitch mid-session for participants, first check your study setup and participant instructions for any required browser settings or connection checks, as intermittent issues often come from network timeouts or unsupported devices.

Make sure to advise participants to use updated browsers on stable internet and to close unnecessary apps that may interrupt the session.

Since session interruptions can relate to server-client communication errors, review Mantal’s troubleshooting guides for common online platform errors and retry settings; some glitches are resolved by adjusting session timeouts or sending reminders to reconnect.

If problems persist, consider filing a complaint on Xolvie to seek a resolution.