I placed an order on Mango’s website (Order No: EC4X6G) during a sale, purchasing two items. It has been 20 days, and my order status still shows as "being prepared." To make matters worse, one of the items was canceled, supposedly due to being out of stock.
However, when I checked Mango’s website, the same item in the same size is listed as in stock and available for purchase. When I contacted customer service, they told me to reorder the item, but the sale has ended, and I would now have to pay the full price. This is completely unethical.
I demand a resolution—either reinstate my original order at the discounted price or deliver the canceled item. If necessary, I will escalate this issue to the Consumer Arbitration Committee. Please address this promptly.
I placed an order for two items from Mango’s online store on 01.12.24. It has been 13 days now, and my order is still marked as "being prepared." Despite contacting customer service at least six times, I keep receiving different excuses. First, they said a refund would be issued, but when I called a...
On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...
I placed an online order with Mango (Order No: EHARJ2) and waited seven days for it to be processed. Despite contacting customer service, I was reassured that the order would be shipped by the 14th. However, instead of fulfilling their promise, Mango canceled my order without my consent or any expla...
On November 23, I purchased a jacket from Mango’s online store. After paying for the order, it was left on hold for days without any updates, and then on November 30 it was unilaterally canceled on the grounds that the item was out of stock. My order number is EUAX1S. Canceling an item that appeare...
On November 29, 2024, I placed an order on Mango’s website for two pairs of pants and a jacket. The order was confirmed, and the payment was charged to my card. However, nearly a month passed, and my order was not delivered. On December 18, 2024, I received an email stating that my order was cancele...
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