On November 30, 2024, I placed an order with Mango (order number EC27TA) and purchased an item with reference number 77060619 in size ‘110.’ However, two weeks later, I was informed that the product was out of stock. While they refunded my money, I don’t want a refund — I want the product. How does the stock availability become clear only when the shipment is being prepared? The product was listed as available when I made the purchase; if it hadn’t been, I would have chosen a different size or color. Moreover, I bought it for ₺750 during a sale, and now its price is ₺1,300. Reordering a smaller size at full price feels unfair. I intended this item as a New Year’s gift, making this situation even more disappointing. Mango has always been my favorite store, but this experience feels unjust. I should be able to see product availability when making a purchase. Being informed two weeks later that it’s out of stock is unacceptable. As a resolution, I request my order be updated and the product in size ‘100’ be sent instead.
On November 30, 2024, I purchased an item from Mango’s online store. Even though the delivery date had passed, the order was not shipped. I received an apology email from Mango, stating the delay and promising that the product would be dispatched soon. However, despite messaging customer service, I ...
On November 24, 2025, I placed an order on Mango’s online shopping site. The products in my order continued to appear as available for purchase on the website even after I had bought them. However, on the exact day the discount campaign ended, I was informed that two of the products in my order were...
On November 2, 2024, I placed an order through Mango’s website. The invoice was emailed to me on November 5, 2024, and the order status was updated to "shipped" on November 6, 2024. However, later that evening, I received an email stating that my order had been refunded, even though I never requeste...
On November 29, 2024, I placed an order on Mango’s website for two pairs of pants and a jacket. The order was confirmed, and the payment was charged to my card. However, nearly a month passed, and my order was not delivered. On December 18, 2024, I received an email stating that my order was cancele...
On September 29, 2025, I placed an order on Mango’s online store with the order code ermnmq. My total purchase amount was $94, and I paid by credit card. The delivery address for my order was Çayeli, Rize. However, despite the time that has passed, my order status still shows “being prepared.” The ...
Comments