Maltcasino Withdrawal Not Received – ₺20,000 Missing

I requested a withdrawal from Maltcasino, but my funds never arrived. I contacted live support, and they simply told me "the money has been sent", yet I still haven't received anything. Now, they are asking for a PDF, but I have no idea what to do next.

I have been waiting since this morning, and there is no resolution. This is not the first time I've faced account issues, and it's becoming incredibly frustrating. My ₺20,000 withdrawal is missing, and no one is giving me a clear answer.

Maltcasino, where is my money? I need my withdrawal processed immediately, and I expect real support instead of excuses.