I purchased a MAC brow pencil from the Akasya AVM branch on February 9. It was a twist-up pencil, and I only used it once or twice a week—nothing excessive. Yet, to my surprise, the product ran out completely in under three months. I didn’t drop it, overuse it, or misuse it in any way.
Given the premium price—₺400+, I expected the product to last significantly longer. I reached out to MAC customer service to request a replacement, but I’ve received no response whatsoever. For such a high-end brand, this lack of customer care is unacceptable.
I trusted MAC to provide long-lasting quality, but instead, I feel like I paid for a product that offered very little value. It’s deeply disappointing.
MAC, I’m requesting a proper explanation and either a replacement or refund. If your product depletes this quickly under normal use, that should be clearly stated on the packaging. Please take responsibility and make this right.
I recently purchased several lip and brow pencils from Mac Cosmetics, expecting the premium quality that the brand promises. However, when I tried to sharpen the lip pencils after the tips wore down, each one broke repeatedly. No matter how carefully I sharpened them, the tips kept snapping off. I t...
I purchased a MAC mascara, expecting high quality from a premium brand. This is not a cheap product, so naturally, I assumed I was investing in a reliable and effective mascara. Unfortunately, the experience has been a complete disappointment. The first time I applied it, the mascara clumped horrib...
Bobbi Brown sent me a faulty product - an eyebrow pencil without a tip, making it completely useless. I reached out to customer service and they told me to send a video showing the problem. I did it right away. Sorry, but I haven't received a reply yet. I've called multiple times, but the represent...
I bought two of the new Maybelline Sky High Waterproof Mascaras, expecting quality from a brand I’ve trusted for years. But within just one week, the product completely dried out, and worse, it caused my eyelashes to fall out in clumps. This has been a truly upsetting experience. The mascara tube f...
I recently purchased the Maybelline New York Gel Eyeliner, and I’m incredibly disappointed with the product. It seems like there’s been a change in the formula, because the texture is completely off. The product is dry, clumpy, and unusable—it doesn’t stick to the brush at all. I bought it brand new...
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