I purchased the 1-year subscription package for Lingokids, thinking it would give my child full access to the educational content. However, despite paying for the annual plan, the app still prompts me to upgrade to Plus—as if I haven’t subscribed at all. None of the locked videos or premium content are accessible, which defeats the whole purpose of the purchase.
What’s even more frustrating is that it’s impossible to reach customer support. I searched everywhere in the app and on the website, but couldn’t find any clear way to contact a real person or get help.
At this point, I feel completely ignored and misled. I paid good money for a service we can’t use, and I expect Lingokids to either fix this access issue immediately or refund my payment. Please treat this complaint seriously and get back to me as soon as possible.
I purchased a 1-year Lingokids subscription on September 11, but the app is acting as if my membership has already expired. Every time I open the app, it blocks all content and redirects me to purchase Lingokids Plus again. I enter my password thinking it might verify my subscription, but everything...
I’m experiencing the same issue many others have reported with Lingokids. I purchased an annual subscription thinking my kids would have uninterrupted access. Initially, I could set the screen time freely—usually around 40 minutes to an hour, which worked great. But shockingly, before even a full mo...
I’m extremely disappointed with Lingokids. While purchasing a subscription through Google Play, I was offered two options—monthly or yearly. I selected the yearly plan, and on December 6, ₺459 was deducted from my credit card ending in 0407. Despite paying the full annual fee, the app now shows pop...
I’m incredibly frustrated with Lingokids. When I signed up, the advertised annual price was ₺263, which seemed reasonable for an educational app for my child. But to my shock, they started charging me ₺263 every month instead of once a year! That’s over ₺3,000 a year, not what I agreed to. To make ...
I downloaded the Lingokids app but never even opened or used it—not even once. Yet, to my surprise, I was charged a fee immediately. This is completely unacceptable. How can a company charge users before they've even accessed a single feature of the app? I didn’t agree to any subscription knowingly...
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