Lebara won’t activate my SIM; how can I activate it?

Insert your Lebara SIM into your phone and restart it; on a smartphone, Lebara says the SIM should activate automatically.

If you’re using a feature phone, dial 5588 and follow the automated instructions.

If it still won’t activate, make sure the SIM is inserted correctly and that your phone is unlocked.

Also check that you’re within Lebara’s 30-day activation period from the order date; if activation continues to fail, contact Lebara support through its online chat or call 5588 from a Lebara SIM.

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.