I can’t access my Lebara account; what should I do?

If you can’t access your Lebara account, first try resetting your password and request a new verification code.

If the app or website still rejects your login, try accessing MyLebara from another browser or the app after restarting it; Lebara users have also reported account-verification loops that required support intervention.

If you’re still locked out, contact Lebara through its official chat or call 5588 from a Lebara SIM.

If you’re using another network or are outside the UK, Lebara lists +44 207 0310791 for support, available 7am–11pm UK time daily.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.