I Am Disputing Unauthorized Weekly Carrier Charges From Learna Pro

I downloaded the app called Learna Pro on my iPhone 11, tried the free version first, and then deleted the app from my phone. Even though the app was no longer installed on my phone and I was not using it at all, an automatic subscription was somehow initiated on my mobile account.

On March 19, March 26, April 2, and April 9, an extra fee of $11 was charged each time, totaling roughly $42 added to my cell phone bill. During these dates, the app was not even installed on my device, and I never initiated, approved, or used any subscription service.

I filed a formal dispute regarding this issue, but my request was rejected. Despite having uninstalled the app, I firmly believe that this subscription—started without my explicit consent—and the resulting recurring charges are entirely unfair.

I demand a full and immediate refund of all these charges billed to my account, as well as the immediate cancellation of this subscription and a thorough investigation to ensure I do not face similar issues in the future.