LBank froze my funds after profit and won’t let me withdraw — how can I get my money released?

If LBank froze your funds after profit and won’t let you withdraw, here’s how you can try to get your money released;

Confirm the freeze and gather evidence;

• Check your LBank account for any freeze/withdrawal restriction notice
• Note which assets are frozen, the amount, and when the restriction started
• Take screenshots of the error message, frozen balance, and withdrawal attempt
• Check your email (including spam) for any security, compliance, or risk control notice

Contact LBank Support;

• State that your funds were frozen after trading profit and withdrawals are blocked
• Provide your LBank UID, registered email, and affected asset(s)
• Mention the date/time, profit amount, and exact withdrawal error shown
• Attach screenshots proving the frozen balance and failed withdrawal

Ask them to;

• Explain the exact reason for the fund freeze
• Specify the documents or actions required to lift the restriction
• Unfreeze your funds and enable withdrawals
• Provide a ticket number and a clear timeline for resolution
• Escalate the case to the Risk Control/Compliance team if needed

If the funds remain frozen without clear justification, share your experience and consider filing a complaint on Xolvie to seek visibility and recovery of your assets.