Brand Overview: Laura Geller
Laura Geller Beauty is an American cosmetics brand founded in 1997 by professional makeup artist Laura Geller. The brand is best known for pioneering baked makeup formulations and championing cosmetics specifically tailored for mature skin. Since 2019, Laura Geller has operated under the ownership of AS Beauty.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone Number: (888) 373-8274
Industry and Operations
Laura Geller operates in the beauty and personal care industry, focusing on color cosmetics designed to simplify makeup application. The brand sells its products primarily through its direct-to-consumer e-commerce platform, television shopping networks, and select retail partners. Its product catalog includes:
- Face Products: Baked Balance-n-Brighten foundation, setting powders, and concealers.
- Primers: The Spackle primer collection designed for hydration and skin prep.
- Cheek & Eye Makeup: Baked blushes, bronzers, highlighters, eyeshadow palettes, and mascaras.
- Lip Products: Long-wear lipsticks, glosses, and lip liners.
- Accessories: Application brushes, blending sponges, and cosmetic bags.
User Sentiment
Consumer sentiment around Laura Geller reveals significant dissatisfaction with customer support accessibility and post-purchase order fulfillment. While the brand maintains a large consumer following, buyers routinely express frustration regarding order delivery and resolution handling.
- Damaged Deliveries: A frequent complaint involves baked powder compacts arriving shattered, cracked, or broken due to inadequate protective packaging during shipment.
- Shipping Delays and Missing Items: Many customers report extensive delivery delays, orders that do not arrive at all, or packages missing one or more ordered items.
- Slow Customer Support: Multiple buyers cite difficulty reaching live human representatives, prolonged response times via email, and over-reliance on automated chatbots.
- Return and Refund Difficulties: Consumers often report frustration over return shipping fee deductions, delayed refunds, or complications with the online return portal.
- Checkout Add-On Charges: Several complaints note surprise charges added during checkout, such as order upgrades or package protection services that customers did not realize they had opted into.
Share Your Experience
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