I am writing about a problem I am experiencing with 2-step verification on my Konami ID for my eFootball account. I lost my phone on 8 January 2026, and since then I have not been able to receive the 2-step verification codes that are required to log in. At the moment, Konami is asking for 2-step verification when I try to log in, but I cannot complete this step because the phone that was linked to my account is no longer available. I have another account with the username Gram 1213, but the account that has this 2-step verification problem is the one with the username Gram 1212. I have already contacted Konami / eFootball support about this issue, but I have not received any response so far. I am asking Konami to disable 2-step verification on my Gram 1212 account, or to help me remove the old phone from my account after verifying my identity, so that I can regain access and continue using my eFootball account.
Dear Konami Support Team, I am writing to request urgent assistance regarding my Konami ID account. Unfortunately, I recently lost my mobile phone, which was the only device linked to my two-step verification system. Because of this, I am unable to log in to my Konami ID. To make matters worse, the ...
My Efootball account is linked to a Google email that has since been deleted by Google. Because of this, I no longer have access to the email account. After changing my device, the game now asks for two-step verification. Even though I know both my account password and the email address, I cannot lo...
I use eFootball with my Konami ID on an Android phone, and I have been unable to access my account since last Tuesday. When I try to log in, it keeps saying “incorrect password.” I changed my password several times and tried logging in again with the new password, but the system still shows the same...
I am an eFootball mobile player, and I have been unable to access my account for the past month due to the 2-step verification process. The email address linked to my account is no longer accessible to me, which means I cannot receive the verification code required to log in. My in-game user ID is P...
I am writing regarding the loss of access to my Konami eFootball mobile account with the in‑game username “gx6.savage”. On 09/12/2025, I mistakenly uninstalled the game from my mobile device and, after reinstalling it, I was unable to remember the Konami ID and password I had used to log in. As a re...
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