I want to report a persistent issue I’ve been facing in PES Mobile. When I purchased my account, the selected country was set to Japan. Since I live in Turkey, I wanted to update the country setting to reflect that. However, every time I try, I get an error that says: “Country/region could not be updated. You cannot change your country/region for 365 days after the last update.”
This issue has been going on for nearly 3 months now, and it’s incredibly frustrating. I’ve tried to reach out to support multiple times, but I haven’t received any help or guidance. Being locked out of a basic setting for an entire year — especially after acquiring the account — makes no sense.
Konami, I’m asking for a clear solution or a manual update to set my account's country to Turkey. This affects my game experience, and your lack of response only adds to the frustration. I’ve spent real money (₺) on this account, and I deserve access to full customization. Please resolve this issue and allow me to update my country without further delay.
In eFootball 2025, I accidentally selected Japan as my country/region, and now I am unable to change it back to Turkey until 365 days have passed. I have been experiencing this issue since October 1, 2025, and as of November 9, 2025, I have not found any solution. I tried to change the settings thr...
I am absolutely furious with Konami and Google Play Store! I tried to take advantage of an offer on the Play Store for eFootball, where I was supposed to receive 260 MyClub Coins. However, when I entered the game, I was hit with an infuriating error message: "Your purchase could not be completed. Pl...
I am unable to access my old Efootball mobile account, which was registered under the email address c***********@gmail.com**. I had made approximately 500₺ worth of in-game purchases on this account. Today, when I tried to log in, even though I entered my email address correctly, the system repeated...
I am unable to transfer my old Efootball (PES Mobile) account from my previous Android device to my new iPhone. I originally played the account in 2021 using the email d********@gmail.com**. Currently, I live in Istanbul and downloaded the game again on my iPhone via the App Store. However, when I t...
I am requesting support regarding an issue I experienced today in Konami’s Efootball PES 2025. Through a friend, I attempted to get the 105 Messi Pack. My friend created an account using his own email address, gave me the password, and I linked the account. However, afterward I was no longer able to...
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