Yesterday, we placed an order to our home in Istanbul-Gaziosmanpaşa. The order total was 119 TL. The delivery courier took 200 TL in cash from our child and claimed they didn't have 80 TL as change. They suggested making an electronic funds transfer (EFT) if we had an account. Our child provided the account details, and supposedly, the EFT was made. Naturally, the 80 TL change never arrived. When I called customer service, they said they registered the complaint and that the restaurant would get back to us, but no one has contacted us so far. We demand the immediate return of the 80 TL change owed to us. The situation is frustrating, and the lack of response from both the delivery service and customer service is highly disappointing. As paying customers, we deserve better service and a timely resolution to this issue.
I recently placed an order for my seven year old nephew, who was feeling unwell, through the KFC app. To my shock and disbelief, they cancelled the order without a valid reason and made away with 134 TL of profit. Who do they think they are to victimize customers in this way? The system received the...
I had a negative experience with KFC. I placed a "pick-up" order, and they charged my credit card 176 liras. When I arrived at the cash register to pick up my order, they informed me that they had no record of it. I was certain that they had deducted money from my card, but I couldn't receive the or...
I recently used the KFC Türkiye mobile app to place an order, but to my disappointment, it was never added to the system. My debit card was still charged, though. Unfortunately, KFC Turkey doesn't have customer service, so people like me have to go to external sites to make complaints. It's been a w...
On 26.04.2023, I placed an order from the Istanbul Tuzla Marina KFC branch at 17.00, with a forward time, at 18:30. When my order was delayed, I called customer service at 18:45. And it took me 20 minutes to connect to customer service. After talking to customer service, I was told that they informe...
I placed three separate orders through Yemek Sepeti, and all three had missing items. For my latest order, I even wrote a note asking them to ensure all items were included, yet it still arrived incomplete. This issue isn’t isolated to me—when I mentioned it to my spouse, they shared a similar exper...
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