I purchased a Joie Litetrax travel system stroller and car seat from the Ebebek store in Van Mall AVM, about a month before my baby was born. Once my baby arrived and I began using the product, I realized that both the stroller and the car seat are extremely small, and my baby barely fits inside.
At the time of purchase, the store staff did not provide any information regarding product guarantees, exchange, or return policies. I paid around ₺12,000 via debit card, and I still have my receipt and invoice.
I reached out to both the store and Ebebek customer service to explain the issue, but no solution or assistance was offered. It’s very disappointing that a reputable baby store provides no support after such a costly purchase.
I request that my Joie Litetrax stroller and car seat be replaced with a more suitable model and that my grievance be resolved promptly.
I purchased a Joie Versatrax stroller together with its car seat from the Ebebek store in Maslak. For the first six months, I used it only with the car seat. However, when I started using the stroller section on its own, I realized that it doesn’t fold properly. Finding out that the stroller was def...
I purchased the Joie Litetrax 4 Travel System New Coal model stroller from the Ebebek store in Kayseri Kumsmall Mall. During the sale, the consultants literally jumped on the stroller to show its durability and assured me that I would never experience issues with the warranty. Since it’s not a cheap...
I bought a Bagi baby stroller from E-Bebek, and to go with it, I purchased a Joie infant car seat with back support that was supposedly compatible. Unfortunately, it turned out to be a complete disappointment. Since the day my baby was born, we haven’t been able to use the car seat properly. My bab...
On August 12, 2025, I purchased a Joie Turist stroller from the Ebebek store located in Erzurum Forum AVM. The product did not meet our expectations, so we decided to return it. However, when we went to the store, we were told that returns are only accepted within 7 days and that our request could n...
On July 7, 2025, I purchased a Joie Versatrax stroller for ₺12,000 from the E-Bebek store in İzmir Gaziemir. Although I specifically requested a box-opening demonstration in the store, the staff refused to open it and told me that if there were any issues, they would help afterward. When I opened t...
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