Brand Overview: Jerome Alexander
Jerome Alexander is a beauty and cosmetics brand established in 1968 by makeup artist Jerome Alexander. Operated under Jerome Alexander Consulting Corp, the company gained prominence by developing professional-grade applicators, brush sets, and color cosmetic kits designed to help everyday consumers achieve professional results at home.
Contact Info
Customer Support Email: [email protected]
Phone Number: No official customer service phone number is publicly listed; customer support inquiries are handled through email and the official online contact form.
Industry and Operations
Jerome Alexander operates within the cosmetics and personal care industry, specializing in makeup infused with anti-aging skincare ingredients. The company sells directly to consumers through its official website and distributes products via select television shopping channels, third-party marketplaces, and retail partners.
- Face Makeup: Airbrush spray foundations, mineral powder foundations, self-adjusting formulas, concealers, and color-correcting kits.
- Skincare and Primers: Hydrating primers, anti-aging serums, setting sprays, and cleansing products.
- Beauty Tools: Specialized blending brushes, kabuki brushes, sponges, and cosmetic kits.
User Sentiment
While some consumers express satisfaction with product coverage and lightweight texture, feedback on consumer advocacy platforms highlights several consistent operational complaints regarding customer service, order handling, and billing.
- Customer Service Delays: Many users report difficulty reaching support representatives, noting slow response times or unanswered inquiries via email.
- Return and Refund Difficulties: Consumers frequently mention hurdles in obtaining return authorization numbers within the 30-day return window, as well as delays in processing eligible refunds.
- Fulfillment and Shipping Issues: Complaints often reference prolonged shipping intervals, tracking numbers that do not update, or missing orders that require persistent follow-up.
- Color Matching and Product Texture: Dissatisfied buyers cite issues with foundation shades not matching advertised images, occasionally noting that products oxidize or feel patchy on dry skin.
- Subscription and Auto-Ship Confusion: Several customers report unexpected recurring billing charges after purchasing bundles or introductory promotions that enrolled them in automatic replenishment programs.
Share Your Experience
If you have experienced issues with Jerome Alexander, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.