Innerly Charged Me After Free IQ Test Without My Consent
I used an Innerly IQ teat test on Monday, 6 July, for which I paid €0,00 as a one‑time test fee. I clearly understood this as a single payment and I never agreed to any form of subscription or recurring charges. Despite this, on Thursday, 9 July, Innerly charged €39.99 from my account without my consent. I have tried to reach both Innerly and my bank regarding this unauthorized payment, but so far I have not been able to contact either of them, so the issue remains unresolved and I do not know how to stop any further charges. I request that Innerly immediately cancels any subscription or recurring payment that has been started without my explicit consent, provides a full refund of the €39.99 taken from my account, and sends me a written confirmation that no further amounts will be charged in the future without my clear approval.
Dear Innerly Support, I am writing to formally complain about unauthorized charges made to my account. On 13 June, I used the Innerly IQ test and paid the advertised one-time fee of €0.99. At the time of purchase, I understood this to be a single transaction only. I did not knowingly or explicitly agree to any subscription, recurring membership, or future charges. However, on 16 June, an amount of €39.99 was charged to my account without my knowledge or consent. I consider this charge to be unauthorized, as I never agreed to subscribe to any recurring payment service. Then, on 16 July, I was charged another €39.99. I am also concerned about the possibility of any further unauthorized charges. I therefore respectfully request that you: * Immediately cancel any subscription or recurring payment associated with my account. * Refund the full amount of the two unauthorized charges of €39.99 each. Lenka R***