The hultarp dish rack with product code 20444435, which I bought from IKEA on 07-09-2022, rusted (Transaction Number on the invoice: 140902321). The product is sold as a dish rack and it will come into contact with water and can rust. When I took the product to the store, they said that the product was not sold as stainless, so they could not process it. They told me to contact customer service, which I did. Customer service directed me to the store again. The store said the same thing again. They made an absurd explanation that the product is not stainless steel, so it may rust. There is a quality problem with the product. If the product coating was of good quality, it would not rust again. I demanded an exchange, they refused, gave me a shopping voucher in the store up to the invoice amount. But there is almost 2 times the difference between the price I bought this product and its current price. Why am I paying for IKEA's poor-quality products? I don't understand how it can be normal for the product they sell as a dish rack to rust. There is a quality problem with the product and I demand the replacement of this product.
On 05/12/2024, I purchased a Stall Brand 4-cover shoe rack from IKEA Izmir store with an invoice amount of ₺3,299.00. However, when I got home, I noticed that the corners of all 3 of the covers were swollen and deformed. When I took the product to the store on 07/12/2024 and wanted to exchange it, t...
I purchased an Alex Work Desk from IKEA in August 2022, and despite only using a damp cloth to wipe off dust weekly, it swelled up visibly from the surface. I reached out to IKEA's customer service and had a conversation with a representative. They instructed me to send product images to the email a...
Hello. On 22-10-2023, I purchased a Jokkmokk dining table with 4 chairs from the IKEA Antalya store, as shown in the attached invoice. On 02-04-2024, while a person of average weight was sitting down to eat, weighing about 50 kg, the part shown in the picture broke on its own. There is nothing wrong...
I bought a chest of drawers with transaction number 111247640 from the IKEA Izmir branch on December 29, 2023. As I live in a different city, I assembled the furniture within 2-3 days after it arrived at my home. After assembly, I noticed paint fading on the front two legs and in the middle of one d...
We ordered a coffee table with order number 111510241503476, but when we unpacked it, we found the lower part broken. This falls under the defective product category, and I am filing a complaint about it. I sent photos via email and through the app, and domestic shipping was arranged for the return....
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