I placed an order on April 17th for a mirror called Knapper from the IKEA online store. The order number is 311704241029556. At first, MNG Cargo misplaced it. After a week of hard work, the product finally arrived to me in a state of disarray. Naturally, I declined the delivery and insisted on its return. In addition, I reached out to IKEA to inform them of the situation and asked them to start the return process. MNG Cargo let me know that they tried to return the product, but the warehouse staff declined to accept it because the item was damaged. It's been an entire month and IKEA still hasn't delivered the product I paid for or processed my refund for the return. In addition, it is worth noting that their system incorrectly indicates that the product has been delivered, which not only goes against the terms of the sales contract but also violates the laws of the Republic of Turkey. The payment for an undelivered product has not been made for a month. Here are some screenshots and a photo of the broken mirror being held by the delivery person. Despite my repeated attempts to reach out, I have yet to receive a response. I am patiently waiting for the situation to be resolved, relying on the information provided by customer service.
In August, I placed an order for a Forsand wardrobe door from the IKEA online store (Order No: 110308255901786). The product was delivered damaged, so I requested a replacement. The new product they sent was lost during shipping, and although they claimed it had been delivered to me, I proved that i...
On September 8, 2025, we purchased a wardrobe door, internal components, and mirror products online through the corporate platform. During installation, we noticed that some parts were broken and not suitable for assembly. A report was prepared during the assembly service, and a return process was i...
I recently placed an order, numbered 311812222308506, on the IKEA website on December 18th. Unfortunately, upon receiving the order, I discovered that one of the products was faulty and I requested an exchange. Despite reaching out to IKEA's customer service multiple times, it has been three weeks a...
IKEA has been causing me trouble for 21 days. On November 17, I ordered a desk, which was delivered broken by Horoz Logistics on November 24 with order number 121711240644796. As soon as I opened the package, I wanted to return it and called the delivery person. They said they could only pick it up ...
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
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