I see an unexpected ibisPaint charge; how can I dispute it?

First check your Apple, Google, HUAWEI, or Microsoft purchase history to confirm where the payment was processed. ibisPaint states that refund requests must generally be submitted through the relevant app store, rather than directly to ibisPaint.

For an Apple purchase, submit a refund request through Apple’s Report a Problem service; for Google Play, use Payments & subscriptions → Budget & order history → Report a problem.

If you did not authorize the Google Play charge, Google says unauthorized transactions should be reported within 120 days.

If you also have an active Premium subscription, cancel its automatic renewal to prevent another charge. Keep the receipt, transaction details, and any cancellation or refund correspondence in case the store asks for supporting information.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.