Hyundai Bayon Parts Shortage and Service Delays
Two months ago, the Hyundai Fertan service in Izmit detected that the driver's side window control in my Hyundai Bayon was faulty. They said it would be replaced under warranty, but for two months now, I've been told the part is not available. Yesterday, the right rear window motor broke down, and the window went down by itself. They said this part would also be replaced, but they don't have the part. The window was raised and fixed in place, and they say they'll call us. They keep saying these faults are frequent, but parts are not available. I'm forced to use the brand new car I bought in a defective state. It's ridiculous that such a brand hasn't been able to solve its spare parts problem.
Dear Customer, First of all, thank you very much for choosing Hyundai. Our goal is to turn the process you are experiencing into satisfaction as soon as possible. A Customer Relations Representative from our Customer Relations Department will contact you regarding your application. You can convey all kinds of information, suggestions, thanks, documents, and solution requests related to our products and services to the Hyundai Authorized Dealer and Service from which you receive service, through the Customer Relations Managers working at Hyundai Plazas. If you would like to share your views and requests with Hyundai General Directorate, you can reach our customer relations specialists via the Hyundai Consultation Line between 08:00-18:00 on weekdays; you can leave a voicemail on our consultation line outside of working hours and on weekends. You will be contacted on the first business day following your voicemail. You can also reach the Customer Relations Department through the Contact Form under the "Contact Us" menu. We thank all our customers who share their views and suggestions with us for their trust in our brand. Hyundai Customer Relations
