I purchased the Huawei MatePad 12X Papermate directly from Huawei’s official website, and the package included a gift keyboard. Unfortunately, the keyboard turned out to be completely defective. As soon as I paired it with the tablet, I noticed that the keys are all mapped incorrectly — for example, when I press “i”, it types a comma (,), and every other key produces the wrong character.
This makes the keyboard completely unusable, and it's extremely disappointing to receive a brand-new product in this condition. Since I ordered the device and keyboard directly from Huawei, I expect Huawei to take full responsibility for this faulty accessory.
It’s unacceptable that a company of this size has such clear quality control issues. I’m requesting a full replacement for the malfunctioning keyboard — and I expect this issue to be resolved as quickly as possible. Huawei, stand behind your products and make this right.
I purchased the Huawei Matepad 11.5'' papermatte Edition + Keyboard - 8+256GB – Marmaris Package product from Huawei's official sales channels. During the purchase, I additionally purchased a pen that was stated to be offered as an option among the accessories recommended by the system. The images i...
I purchased a Huawei tablet for my child because he has a talent for drawing and I wanted to encourage him to further develop his skills. I later decided to buy the advertised brand's keyboard, but the keyboard and tablet would not pair. The problem persisted even after I returned the first keyboard...
My Huawei MatePad Pro 12.6's Bluetooth magnetic keyboard is unresponsive as if it's completely dead. The lights don't turn on. I've tried the D F U method to no avail. I left it at the Kartal KVK service center, but they simply asked me to bring the tablet along next time without offering a solution...
I purchased the Huawei GT4 Pro (steel case) as a birthday gift for my spouse in June 2024. Despite being used for only about a month over the past five months, the watch developed a white mark on the screen at the 12 o’clock position. We’ve had to send it for repair three times. The first time, Hua...
I bought the Huawei MatePad 12X primarily to enjoy gaming, but every time I try to play Call of Duty, the game crashes and closes unexpectedly. This happens repeatedly and makes the tablet useless for one of the main purposes I bought it for. I tried to return the product, but Huawei refused, citin...
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