Hello. I purchased the Huawei MateBook D16 about six months ago, and I’m already experiencing serious display issues. There's a yellow tint appearing on the lower left side of the screen, especially visible on dark backgrounds. I’m not sure if this is due to a burned-out LED or another hardware issue, but either way, it's unacceptable for a laptop in this price range.
Previously, I contacted customer service about a cosmetic defect on the upper right corner of the screen right out of the box, and they did nothing. Now that I have a more serious problem affecting usability, I still don’t know if it’s covered under warranty or how to proceed.
I paid nearly ₺50,000 for this device, expecting premium quality and proper support. Instead, I got a machine with build defects and no technical help. Huawei, I need urgent technical support for this issue. Please contact me directly and take responsibility for the product you sold.
I bought the Huawei D16 (2024) laptop in September and was shocked to discover a visible crack on the top-right corner of the screen bezel the moment I unboxed it. Unfortunately, I couldn’t send it to service right away because I needed to use it regularly for my studies. When I spoke with customer ...
I purchased a Huawei MateBook D 16 laptop and have been using it for about a year. In December 2024, I noticed cracks forming on the upper edges of the screen frame on both sides. Concerned whether this was a manufacturing defect, I contacted Huawei customer support and sent photos via email. They d...
I bought my Huawei Matebook D16 R5 - Mystic Silver - 8+512GB laptop from Huawei's official website. My serial number is 93KBB21221800545, and the warranty expired in April 2023. I've been receiving messages about extending the warranty for a few months, but I didn't get it extended. Today, when I tu...
I purchased the Huawei D15 with an i7 processor, expecting top-tier performance. Unfortunately, from day one, I’ve been dealing with a recurring technical issue that has made owning this laptop incredibly frustrating. Initially, I thought the problem might be related to updates, so I didn’t raise a ...
I bought a Huawei Matebook D 16 laptop and have been using it for a year. In December 2024, I noticed cracks on both sides of the top edge of the screen frame. Unsure if this was part of the original design, I contacted Huawei customer service and sent photos via email. They asked me to send it to t...
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