Dear Representative, I sent my Huawei earbuds to your service due to a decline in battery performance. In the images you shared regarding the service process, it shows that at 14:37, when the device was received, both earbuds had 100% battery and the charging case was at 90%. At the end of the test at 15:31, the left earbud was at 90% and the right at 85%. What caught my attention is that the case still showed 90% charge despite being plugged in. Additionally, it’s stated that the tests were conducted using the “Huawei special test program.” However, I have serious doubts that a 54-minute test can accurately assess battery performance. Also, the fact that the left and right earbuds did not discharge equally raises technical concerns. I believe that a leading brand like Huawei would not overlook such details. I am sending the product back again and kindly request a more thorough and careful inspection this time. My goal is not to cause any dispute but to maintain both my trust in your brand and overall customer satisfaction.
I purchased Huawei FreeBuds wireless earbuds, expecting long-lasting battery life from a reputable brand like Huawei. Shockingly, after just a relatively short period, the batteries have severely degraded—they barely hold a charge anymore! It's extremely disappointing because I specifically chose Hu...
I sent my Huawei FreeBuds 4 headphones to the service center because the wireless charging feature wasn't working. Thankfully, the technician attended to it, researched, and provided feedback for each scenario. I learned that the headphones don't actually have wireless charging capability. Before se...
I'm very dissatisfied with the Huawei wireless earbuds I bought from MediaMarkt. Despite twice sending them to the service center, I have yet to receive a satisfactory solution. The main problem is that they refuse to connect to my phone. The response from the service center has been frustrating, cl...
I recently bought a pair of Huawei FreeBuds from Media Markt, and I'm having trouble with the right earbud. I decided to install the All Life program for the earbuds, but the right side abruptly stopped working properly. The right earbud does not produce any sound and does not connect. To make matte...
Hey Huawei Team, I just need to vent about these Huawei FreeBuds 5i Headphones that have been driving me crazy. Ever since I bought them from Teknosa last year, these headphones have been nothing but trouble. They keep giving me audio problems and malfunctions, and now the right earpiece doesn't wo...
Comments