Hornet won’t send verification code and I’m stuck, how can I solve this?

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Xolvie Resolution Specialist February 18, 10:14 am

If Hornet won’t send the verification code and you’re stuck;

Check your contact details first;

• Make sure your email or phone number is correct
• Include the full country code for phone numbers
• Screenshot the verification screen

Check messages and email (including Spam);

• For SMS:
– Check normal inbox + blocked/spam folders
• For email:
– Check Spam / Junk / Promotions
– Search “Hornet” or “verification code”

Check device/network issues;

• Turn Airplane Mode ON → OFF
• Restart your phone
• Switch Wi-Fi ↔ mobile data
• Make sure SMS service works normally

Disable blockers;

• Check if any SMS filter or blocking app is active
• Ensure Hornet emails aren’t blocked

Try another method (if available);

• Switch from SMS to email verification or vice versa

Contact Hornet Support;

• Explain you’re not receiving the code
• Provide:
– Username/email/phone
– Time requested
– Screenshot

• Ask them to:
– Confirm your contact info
– Manually trigger a code
– Offer alternative verification

If unresolved, consider filing a complaint on Xolvie to raise awareness and pursue resolution.

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