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I Opened A Request at the Hoover Call Center, It's Been 5 Days And No Call

December 24, 2023 11:06 PM36

My dryer decided to throw in the towel, and I called up their customer service hotline. They assured me a call back within four days, but it's been five, and I'm still twiddling my thumbs. No return call, no sign of life. It's like waiting for a pot to boil. Now, I'm stuck here playing the waiting game for the technical service to finally ring me up. This is the third round of the same malfunction, and my machine is just five years old. Talk about déjà vu! It's like a broken record, repeating the same old song. At this point, I'm ready to throw in the towel myself. Come on, guys, it's time to fix this glitch or send in a replacement. I've got laundry piling up like a mountain here!

December 25, 2023 8:56 AM (9 hours after complaint)

Dear Customer, We would like to extend our thanks for informing us about our products and services. Your complaint has been received. We will contact you as soon as possible. We kindly ask you to continue sharing your thoughts about our company's products and services so that we can provide you with better service. You can get support from our Customer Service every day of the week between 08:00 - 20:00. Sincerely, Hoover Consumer Line

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